Delivery & Returns

Delivery

We deliver to the UK with a standard cost of £3.50
We aim to process your order within 1-3 days and delivered to you within 2-8 days.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@thekatzpyjamas.co.uk. Please note that returns will need to be sent to the following address: The Katz Pyjamas, Eco House, Nobel Rd, Dundee DD2 4UH.  Items returned to us without first requesting a return will not be accepted..

We’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@thekatzpyjamas.co.uk.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Earrings cannot be exchanged under any circumstances as they are regarded as being hygiene items.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@thekatzpyjamas.co.uk.

Postage
Estimated delivery normally 2-8 days – note we are not responsible for items delayed due to Industrial Disputes by Royal Mail or other carriers/couriers.

Personalised items will be produced in accordance with your spelling instructions. If you have made an error, we will only replace at your additional expense. Such items cannot be exchanged.

At this time we do not accept orders from outside of the UK. However, if you are willing to meet the cost of postage and any associated taxes/duties then we will endeavour to assist you.